The Terms & Conditions are an integrated part of the contract between the participant and emtb-crete. Bookings can only be made in writing by e-mail or by using the online booking forms. For minors (under the age of 18) we will need the signature of the parent or legal guardian. When booking, the participant accepts these Terms & Conditions. The mutual rights and responsibilities of the parties in the contract are exclusively regulated by these Terms & Conditions, subject to aberrant written agreements. With the acceptance of emtb-crete, the participant receives a written confirmation of the booking. All details of the booking are bound by these Terms & Conditions.


To confirm booking a 40% non-refundable administration fee will be required to confirm the reservation. You can pay direct to our bank’s secure server with your credit card, via Paypal or bank transfer. You can also pay by bash in case you are already on the island.
After submission of the booking form and within the next 24-48 hours an email will be sent with a link to pay the amount as mentioned above. Your booking will be confirmed as soon as you make the payment. If you are looking for a daily event you will need to pay the whole amount in advance at least two days prior the trip as we need to have the funds cleared by then or by cash when we meet.
When booking a shared room, if there is no one to share the room with (due to cancellation or the absence of a room-sharer) the participant will be charged a single supplement.


The minimum length of time for renting an e-bike is one day, starting from 10 am to 5 pm.
To rent an ebike, the customer is required to submit beforehand a driver’s licence or another valid Identity Document, and a valid credit card. Reloadable prepaid cards cannot be accepted. We will keep the document and credit card until the bike is returned free of damages.
Alternatively, the customer can pay a deposit of 250€ in cash which they will be given back at the end of the rental.


emtb-crete will provide the client with clean and well-maintained e-bikes and accessories. During the rental period, the client is responsible for the e-bikes and accessories provided by us. We appreciate it if you return the e-bikes and accessories free from major dirt. If e-bikes and/or accessories cannot be returned in an appropriate condition, this might lead to additional charges.

We recommend that you check and test the bike when you receive it. Kindly inform us immediately about any possible faults. eMTB-Crete is not liable for any damages to the bike (including flat tyres) during the rental period. Damages other than regular traces of usage regardless of the party at fault, lead to additional charges.


We don’t deliver ebikes for a rental period of fewer than 4 days. For Heraklion city and in a distance of 30 km from the city delivery is for free.
For any other location please get in touch with us.
We do have a base in south-west Crete as well and more specific at Fragokastello. You are welcome to pick up the ebikes from there as well.


Withdrawal from the contract is possible at any time before the commencement of the rental. All cancellations must be made in writing by email. 

If the client does not appear on the day of the rental start or cancels on the day of the rental start, then the amount due is 100% of the rental price.


If the client is not in a condition to safely ride a bicycle (e.g. under the influence of alcohol or completely inexperienced), we reserve the right to refuse the delivery of the rented e-bikes. In this case no refund is given.

Emtb-crete reserves the right to cancel the confirmed e-bike rental for any reason. In this case, the full amount that has been paid by the client will be refunded, including the required 40% deposit. However, emtb-crete cannot be held liable for any further compensation.


Emtb-crete agrees, within reasonable limits, to provide the agreed services, accurate tour descriptions, the careful selection and scrutiny of service providers and the complete delivery of the overall services.

It is pointed out explicitly that cycling is a high risk activity. The participation in all activities is at the rider’s own risk. Emtb-crete do not accept liability for any accident or injury to any persons or for any damage to pieces of riding / sports equipment. The participant is responsible for insuring themselves against all occurring risks. We strongly recommend baggage insurance (e.g. against damage or loss) plus accident, illness, recovery, repatriation and liability insurance. The wearing of a safety helmet is mandatory for all our tours. Emtb-crete reserves the right to exclude participants who disregard the wearing of a safety helmet. With regards to the impact of weather conditions and the personal ability of the participant, Emtb-crete cannot guarantee that any tour will be carried out exactly as it is described in the programme. At the time of planning, the routes of the tours were based on the current road traffic regulations. Emtb-crete cannot be held liable for any later changes to these regulations.

With regards to the services of third-parties (e.g. hotels), Emtb-crete only acts as a broker and does not accept liability for the quality and supply of their services. Emtb-crete do not accept responsibility for the cancellation of any tour due to adverse weather conditions and will not offer compensation under these circumstances. Special transfers due to any person being unable to ride with the group are at the expense of the participant. If the number of participants is not achieved, Emtb-crete reserves the right to combine any tours without prior notice.


The traveller is responsible for their own arrival and departure and the compliance with regulations concerning passports and visas, as well as any mandatory vaccinations. All expenditures and disadvantages due to non-compliance are at the expense of the traveller. When registering, the participant confirms that there are no existing health issues which prohibit their participation in Emtb-crete activities.


Complaints should be reported immediately on site, so that the responsible person can deal with the matter as soon as possible. Claims for compensation are to be sent in writing within 30 days of the end of the holiday.

Emtb-crete reserves the right to make changes to the programme and prices and to correct any falsities and misprints. The participant commits to respectful behaviour towards the group and to accept reasonable decisions made by Emtb-crete’s staff. A great deal of time and cost is spent on planning the routes for the tours. The routes are an essential part of our offer and Emtb-crete therefore prohibits the recording of these routes.


On the tours that include going to the beach for a swim, it is forbidden to go onto sand beaches on the bikes. Any damage to the bike for this reason will be at your own cost. We will provide you with locks to tie-up and secure the bikes before descending onto the beaches.


During our tours, photos are taken, and film recordings are made which may be published on different media sites, including social media. These recordings are a representation of the persons present and the selection of persons recorded or photographed is made at random. The images may be displayed on our homepage, in printed media or on social media channels. The participant accepts that the unpaid publication of these photographs and recordings is done without their permission. If the concerned person does not agree to the publication of his or her personal image, we kindly ask you to notify us by e-mail, telephone or by post with the exact description of the picture in question. In this instance, the image will be removed within a reasonable time-frame and will no longer be published.